Refund policy



First of all, we would like to inform you that in the case of a return of goods you can use the return label, which is either enclosed with your order or which you can print out from your customer account. If you do not have a printer, have difficulties downloading the return label or need a new return label, you can also request one from our Customer Care (contact details below). Please help us to avoid unnecessary costs and do not send the goods back without a return label.



You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods or, in the case of partial deliveries, the last delivery.

In order to exercise your right of withdrawal, you must inform Warrior GmbH, Dorfstraße 7, 21398 Neetze , email:, by means of a clear declaration ( e.g. a letter sent by post, fax or email) of your decision to revoke this contract. You can use the attached model withdrawal form for this purpose. However, this is not mandatory.

You can also electronically fill out and submit the model withdrawal form or another clear declaration using the contact form on our website.

If you make use of this option, we will send you a confirmation of receipt of your revocation immediately (e.g. by email). To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.


Consequences of the withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you. Under no circumstances will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract.

The deadline is met if you send the goods before the period of fourteen days has expired. We bear the costs of returning the goods if you use the return label provided by us for a return within Germany. Otherwise you have to pay the return costs.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back)

To Warrior GmbH, Dorfstrasse 7, 21398 Neetze , email:

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) /

- Ordered on (*) / received on (*)

- Name of the consumer (s)

- Address of the consumer (s)

- date

(*) Delete where inapplicable

End of revocation

Attention: The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Furthermore, you are not entitled to the right of revocation in the case of contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual selection or determination by the customer is decisive or that are clearly tailored to the personal needs of the customer.