How long does it take for my order to arrive?
After the order was placed, the DHL shipping within Germany will take about 3-5 working days. The dispatch within the European Union takes approximately 7-10 days.
How much is the shipping?
We ship worldwide. Shipping within Germany is 3,90€.
Shipping within European Union is 6,90€.
Shipping outside the EU is 8,90€.
Rest of the world is 22,90€.
Please notice that orders from non EU countries may cause additional delivery costs, taxes and charges.
Costs may vary at times.
Shipping to Switzerland:
For our customers from Switzerland, we recommend using meinEinkauf.ch. MeinEinkauf.ch fulfills the import process including customs until the package is delivered to you. Please find all information here.
What is the exchange and return policy?
You can return your original and unworn items within 14 days. We will only accept items that still have the original tag attached. Please note that you are responsible for the shipping costs incurred for the return. Customers who ordered within Germany can return free of charge. If you would like to exchange a product, please return it and place a new order on our website.
How do I return my order?
If you are not satisfied with your purchase, you may return your purchase within 14 days of shipment for a full refund. Please note that all items must be in their original, unworn condition to be accepted for return (unless it is a manufacturing defect).
Please include the Hey Honey return slip with your return package. For returns from Germany For returns from Germany, a prepaid return label is included in the package. Please drop off your labeled package at the post office. For all other countries, please be advised that you are responsible for any shipping charges incurred for the return. We will refund your original method of payment. Once we receive your package, please allow 5-7 business days for refunds to be transferred back into your account.
Please send your return package to the following address:
c/o Hey Honey
Siemens Street 14
37412 Herzberg am Harz
Please always keep the receipt with your tracking number.