Terms of service




TERMS OF SERVICE

General terms and conditions (GTC) for orders via www.heyhoneyyoga.com 

In the following we would like to introduce you to our general terms and conditions , which we use as a basis for the provision of all services provided on Heyhoneyyoga.com We offer you on www. heyhoneyyoga.com personalized shopping and service experience tailored to your interests and needs. On www. heyhoneyyoga.com we sell Hey Honey items.

Hey Honey articles are all articles that we offer you on www.heyhoneyyoga.com offer.

1. CONCLUSION OF CONTRACT AND DELIVERY OF GOODS

1.1 Contracts via www. We only close heyhoneyyoga.com in German or English. You can select your preferred language via the language selection above in the header of the website or in the settings in your customer account when using the app. When ordering Hey Honey items, your contractual partner is Warrior GmbH, Dorfstraße 7, 21398 Neetze .

1.2 By clicking the button "buy now" , "buy" or "complete payment" you place a binding order for the items in the shopping cart. We will confirm the receipt of your order by email immediately after sending the order. A binding contract is concluded upon receipt of the order confirmation. Please note that the goods ordered will be delivered in advance (reservation) as soon as we have received payment of the full purchase price and any shipping costs. We therefore ask you to transfer the purchase price immediately after receipt of the order confirmation, but no later than within 7 days.

1.3 You agree to the assignment of the seller's claims for payment of the purchase price to third parties, in particular to Warrior GmbH.

1.4 If you choose to offset the CO2 footprint of your order on the order overview page, this is part of the contract with your order. You will be informed of the amount of the contribution on the order overview page before the contract is concluded.

1.5 Please note that, as an exception, we are not obliged to deliver the goods ordered if we have properly ordered the goods on our part but have not been delivered correctly or on time (congruent hedging transaction). A further requirement is that we are not responsible for the lack of availability of the goods and that we have immediately informed you of this fact. In addition, we must not have taken the risk of procuring the ordered goods. If the goods are not available, we will immediately reimburse you for payments already made.

1.6 We do not assume the risk of having to procure an ordered product (procurement risk). This also applies when ordering goods that are only described in terms of their type and characteristics (generic goods). We are only obliged to deliver from our stock of goods and the goods we have ordered from our suppliers. We deliver orders within Germany and, at your request, in Europe or worldwide . If working days are specified as deadlines, we understand this to mean all days from Monday up to and including Friday, with the exception of public holidays.

1.7 You will be informed about the delivery time on the respective product detail page and before placing the order.

2. PRICES, SHIPPING CHARGES AND EXPRESS SHIPPING

2.1 The prices listed in the offer at the time of the order apply. The prices given are final prices, which means that they include the applicable German statutory value added tax. The goods remain our property until the purchase price has been paid in full.

2.2 We will cover the shipping costs for you with the exception of express shipping, provided you received this information during the ordering process and did not wish any extraordinary shipping costs (e.g. shipping to non-EU countries) .

2.3 We offer express delivery for certain orders. You can see in the ordering process whether this option is offered for your respective order and the costs incurred. The goods will be delivered within 2 working days at the latest. If this delivery time is exceeded, you will of course be reimbursed the delivery costs.

3. PAYMENT

3.1 In principle, we offer the payment methods prepayment, credit card, invoice and PayPal. With every order we reserve the right not to offer certain payment methods and to refer to other payment methods. Please note that we only accept payments from accounts within the European Union (EU). You have to bear any costs of a money transaction.

3.2 In the case of a purchase by credit card, your credit card account will be debited when we dispatch the order.

3.3 If you purchase on account, you will be informed about the due date of the purchase price on the order overview page before the contract is concluded.

3.4 You agree that you will receive invoices and credits exclusively in electronic form.

 

4. PROMOTIONAL VOUCHERS AND THEIR REDEMPTION

4.1 Campaign vouchers are vouchers that cannot be purchased, but that we issue as part of advertising campaigns with a certain period of validity.

4.2 Promotional vouchers can only be redeemed within the specified period and only once as part of an order process. Individual brands can be excluded from the voucher campaign. Promotion vouchers cannot be used to purchase gift vouchers. Please note that campaign vouchers can be tied to a minimum order value.

4.3 The value of the goods must be at least equal to the amount of the campaign voucher. A difference to a higher value of goods can be compensated with the offered payment options. The value of a campaign voucher is neither paid out in cash nor is interest paid. The campaign voucher will not be reimbursed if goods are wholly or partially returned.

4.4 Promotional vouchers can only be redeemed before the order process has been completed. Subsequent crediting is not possible. The campaign voucher cannot be transferred to third parties. Several campaign vouchers cannot be combined with one another unless we have agreed otherwise.

4.5 If you used a campaign voucher for your purchase, we reserve the right to charge you the original price of the goods you are keeping if - due to your cancellation - the total value of the order falls below or below the value of the campaign voucher corresponds.

 

5. GIFT CERTIFICATES AND THEIR REDEMPTION

5.1 Gift vouchers are vouchers that you can purchase. These can only be redeemed for the purchase of Hey Honey items, but not for the purchase of additional gift vouchers. If the balance of a gift voucher is insufficient for the order, the difference can be offset with the payment options offered.

5.2 Gift vouchers and credit can only be redeemed before the order process has been completed. The balance of a gift voucher is neither paid out in cash nor is interest paid. To redeem gift vouchers on your customer account or to view an existing balance, please visit www. heyhoneyyoga.com .

 

6. STATUTORY RIGHT OF WITHDRAWAL FOR HEY HONEY ITEMS

FOR THE PURCHASE OF HEY HONEY -ARTIKELN IS AVAILABLE ON LEGAL RIGHT OF WITHDRAWAL TO:

First of all, we would like to inform you that in the case of a return of goods you can use the return label, which is either enclosed with your order or which you can print out from your customer account. If you do not have a printer, have difficulties downloading the return label or need a new return label, you can also request one from our Customer Care (contact details below). Please help us to avoid unnecessary costs and do not send the goods back without a return label.

 

RIGHT OF WITHDRAWAL:

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods or, in the case of partial deliveries, the last delivery.

In order to exercise your right of withdrawal, you must inform Warrior GmbH, Dorfstraße 7, 21398 Neetze , email: happycustomers@hey-honey.de, by means of a clear declaration ( e.g. a letter sent by post, fax or email) of your decision to revoke this contract. You can use the attached model withdrawal form for this purpose. However, this is not mandatory.

You can also electronically fill out and submit the model withdrawal form or another clear declaration using the contact form on our website.

If you make use of this option, we will send you a confirmation of receipt of your revocation immediately (e.g. by email). To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

 

Consequences of the withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you. Under no circumstances will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract.

The deadline is met if you send the goods before the period of fourteen days has expired. We bear the costs of returning the goods if you use the return label provided by us for a return within Germany. Otherwise you have to pay the return costs.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.


Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back)

To Warrior GmbH, Dorfstrasse 7, 21398 Neetze , email: happycustomers@hey-honey.de

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) /

- Ordered on (*) / received on (*)

- Name of the consumer (s)

- Address of the consumer (s)

- date

(*) Delete where inapplicable


End of revocation

 

Attention: The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Furthermore, you are not entitled to the right of revocation in the case of contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual selection or determination by the customer is decisive or that are clearly tailored to the personal needs of the customer.

8. VOLUNTARY RIGHT OF RETURN UP TO 21 DAYS AFTER RECEIPT OF THE GOODS

8.1 Without prejudice to your statutory right of withdrawal, we grant you a voluntary right of return of 21 days from receipt of the goods. With this right of return, you can also withdraw from the contract after the 14-day cancellation period has expired (see cancellation policy above) by returning the goods to us within 21 days of receipt (the period begins on the day after receipt of the goods).

8.2 If Hey Honey items are returned, you can use the return label that is enclosed with the order or that can be printed out via your customer account. If you have difficulties downloading the return label or if you do not have a printer, please contact our Customer Care.

8. Please only return items in their complete original packaging. You must procure replacement for lost original packaging if you wish to exercise your right of return; This applies in particular to the return of cosmetic products which, for legal reasons, require specially suitable transport packaging.

8. Timely dispatch is sufficient to meet the deadline. However, the prerequisite for exercising the voluntary right of return is that you have only tried the goods - as far as possible - to try them on, as in a retail shop, and that you have the goods complete, in their original condition, undamaged and without damage in the original sales packaging along with any instructions and - if so available - send back with undamaged seal. If these requirements are not met, the return of goods can be refused. Alternatively, as in the case of the statutory right of withdrawal, in the case of the voluntary 21- day right of return, compensation for a loss in value can be demanded, insofar as the loss in value is due to handling of the goods in order to check the quality, properties and functionality of the goods was not necessary.

8. The voluntary right of return does not apply to contracts for: the delivery of sealed goods which are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery; and / or the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the customer is decisive or that are clearly tailored to the personal needs of the customer. Furthermore, the 21- day right of return does not apply to products that are delivered sealed if the seal has been removed or damaged after delivery.

Regardless of this, your statutory rights, including your statutory warranty rights, continue to exist without restriction.

8. Until the deadline for the statutory right of withdrawal has expired, the statutory conditions listed there apply exclusively. The voluntary right of return does not limit your statutory warranty rights. The voluntary right of return does not apply to the purchase of gift vouchers.

8. Please note that the 14-day and 21-day right of return does not apply to the climate protection amount if you have decided to offset the carbon footprint for your order. Your statutory right of cancellation remains unaffected.

9. REPAYMENTS

We will automatically arrange any repayments to the account you used for payment. When paying by invoice and in advance, the transfer back will be sent to the account from which the transfer was made. If you have paid by PayPal or credit card, the refund will be made to the associated PayPal or credit card account. If you used a gift voucher for your purchase, we will credit the corresponding amount to your gift voucher account.

10. CUSTOMER CARE

If you have any questions, please have a look at our help pages or contact us.

11. LEGAL LIABILITY AND ADDITIONAL INFORMATION

11.1 The statutory liability for defects applies.

11.2 The use of the www. Offers available on heyhoneyyoga.com is possible for people who are at least 18 years old.

11.3 Each customer is only entitled to have one customer account with Hey Honey at the same time. We reserve the right to delete multiple registrations.

11.4 You can read these terms and conditions on www. See heyhoneyyoga.com You can also print out or save this document by using the usual function of your Internet service program (= browser: there usually "File" -> "Save as"). You can also download and archive this document in PDF format by clicking here. To open the PDF file, you need the free Adobe Reader program (at www.adobe.de) or comparable programs that can handle the PDF format.

11.5 You can also archive the terms and conditions as well as the data of your order simply by either downloading the terms and conditions and using the functions of your browser to save the data summarized on the last page of the order process in the online shop, or by waiting for the automatic order confirmation that we provide You will also receive it by email after completing your order to the email address you provided.

This order confirmation e-mail contains the details of your order and our terms and conditions and can be easily printed out or saved with your e-mail program.

11.6 The European Commission provides a platform for online dispute resolution (OS), which you can find under the link to the European Commission platform. We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

Hey Honeys from the

Warrior GmbH

Dorfstrasse 7

21398 Neetze

Managing director: Janka Oeljeschlager

Registered at the district court of Lüneburg ,

HRB 205469

Sales tax ID: DE299021390

Status: 11 09 .20 20