It's unfortunate that you need to return something. We understand that returns can never be completely avoided. However, to counteract the drastic increase in returns and the associated rise in Co2 emissions, we are introducing a return fee of 2,95 €.
The fee will be deducted from the amount to be refunded to you.
You can return your original and unworn items within 14 days after receipt of goods. Please note that all articles must be in the original, unworn condition to be accepted for returns/exchanges.
Please enter your order number and your zip code.
Surprise packages are excluded from return and will not be accepted!
Why are we introducing a return fee?
A return generates costs for shipping, packaging, as well as processing, handling. Some products get returned worn off or damaged. We are still covering the majority of these costs. You can process your return as usual. The return fee will automatically be deducted from your refund.
Why is it important to reduce returns as much as possible?
Returning products triples transport emissions because the product has to be shipped to the first consumer, then back, sometimes reprocessed, and finally transported to a new consumer.
In Germany, a (DHL) shipment has a Co2 footprint of half a kilogram (Source: link), which means each returned package pollutes the air with an additional 1 kg of CO2 emissions (equivalent to charging a smartphone 122 times). Although we offset the CO2 from shipping with DHL GoGreen, this compensation incurs avoidable costs.
Furthermore, every shipping package that doesn't need to be produced saves the environment!
Our tip on how we can avoid costs and CO2 together
Familiarize yourself with our size guide. Here, with a few easy steps, you can accurately find out which size is right for you.
In simpler terms, every time we need to return a product, it costs money and produces harmful gases that damage our planet. That's why we are charging a small fee for returns to help cover some of the costs and encourage everyone to choose their items carefully before purchasing. By checking our size guide, you can be more sure that what you order will fit you well, reducing the need to return anything.